How to Handle Customer Complaints on Social Media
Posted: Thursday, November 5, 2015 | Filed under: Facebook, Google Reviews, Reputation Management, Social Media, client review and feedback, Facebook for Businesses, Online reputation, online reviews, Protect your online reputation, Reputation Management, reviews, social media | author: By premiere_ad
Many businesses live in fear of negative online reviews and comments from disgruntled customers. With the lightning speed and easy accessibility of social media, anyone who has had a bad experience related to your product or service can quickly reach their followers, yours, and just about anyone. Generally those with something negative to say also are faster to comment or leave a review than those who had a good experience. This is a frustration experienced by business owners who have great relationships with so many repeat customers but fail to see this translate to positive comments online. While your initial instinct may be to brace for the worst, keep in mind that the way that you handle customer complaints actually can help to enhance your corporate reputation.
Reputation Management for Online Business
Posted: Friday, July 18, 2014 | Filed under: Online Privacy, Reputation Management, Online Privacy, online profile, Online reputation, Protect your online reputation, Reputation Management | author: By JJ Abbott
Online privacy and discretion seem to be a major focus for people these days, as the pendulum starts to swing regarding personal information available online. It was reported by Search Engine Land this week that 74% of United States adults would delete themselves from search results were it possible to do so. At the moment however, if Google or other search engines pick up on negative stories that are about you, or mention you, then there is little anyone can do, except to seek out a firm that specializes in online reputation management.