How to Handle Customer Complaints on Social Media
Posted: Thursday, November 5, 2015 | Filed under: Facebook, Google Reviews, Reputation Management, Social Media, client review and feedback, Facebook for Businesses, Online reputation, online reviews, Protect your online reputation, Reputation Management, reviews, social media | author: By premiere_ad
Many businesses live in fear of negative online reviews and comments from disgruntled customers. With the lightning speed and easy accessibility of social media, anyone who has had a bad experience related to your product or service can quickly reach their followers, yours, and just about anyone. Generally those with something negative to say also are faster to comment or leave a review than those who had a good experience. This is a frustration experienced by business owners who have great relationships with so many repeat customers but fail to see this translate to positive comments online. While your initial instinct may be to brace for the worst, keep in mind that the way that you handle customer complaints actually can help to enhance your corporate reputation.
Google Reviews and Your Medical Practice
Posted: Thursday, June 26, 2014 | Filed under: Google, Google Reviews, digital marketing, google, google reviews | author: By JJ Abbott
“Insightful physicians will see [patient reviews] as an opportunity to stand out from the crowd. This new era of online information can be especially useful in competitive medical environments.” So recommends The American Journal of Gastroenterology. Reviews of your business. It is easy to feel like there are a million review sites (actually there may almost be that many). Trying to cater to all of them and to monitor your reviews on each site can be an overwhelming thought, and not one that we would recommend.